FAQ’s  

1. How do I care for my furniture?
The answer to this question really depends on the type of furniture you have ordered! We do provide a care leaflet on how to clean and maintain you furniture comes with each piece! If you are in any doubt, please do not hesitate to contact us – it is safer to make a quick call than ruin your furniture!! Please note that cleaning products containing any type of silicone actually voids your guarantee. Examples of these products include sprays like ‘Mr Sheen’ & ‘Pledge’, and are also in the impregnated dusters like ‘Pledge Dust & Go!’. Again, if in doubt just buy a traditional Bees Wax.

2. What guarantees come with my furniture?
We offer a 12 month, back to base guarantee. This covers any manufacturing defect which we will be happy to correct. This does not cover for general wear and tear caused for everyday use such as surface scratches or ring marks from hot mugs etc.
We do offer an extended 5 year warranty which covers everything you could possibly need! It covers stains (including ink, make-up, food & drink etc), accidental damage (such as burns, scratches, dents, rips or tears etc) and structural faults (such as joint weakness or lifting of wooden veneer). The price varies depending on your order total. If you spend £500 - £1000 the 5 year warranty will cost £99. If you spend £1001 - £1500 the 5 year warranty will cost £119. If you spend £1501 - £2000 the 5 year warranty will cost £139. If you spend £2001 - £10,000 the 5 year warranty will cost £169.

3. When do I have to pay for my furniture?
We will require a deposit of 20% of the total order. You have 7 days to change your mind whereby you may use your deposit against different pieces of furniture; however we are not obliged to refund in full.
The balance of your order is required once your furniture is ready for dispatch. We cannot carry out any deliveries until the balance has been received in full.  Once payment has been received in full we will call and arrange a delivery date. If you are carrying out any decorating and are not yet ready for delivery, we can hold your order for up to 6 months. After this time you will be charged for storage.